We believe that you will enjoy our Retrorouleur products as much as we enjoy creating them. We hope that your experience matches your expectations. We take your passion serious and therefore we strive to make working with us and using our products an amazing experience.
However we understand that customers sometimes get second thoughts. And even our skilled crafts men and women sometimes make production errors. In those rare cases, you might have to send your products back. Check out the below options that apply:
Standard stock products can be returned within a period of 14 days after receipt of the product, no questions asked as long as:
We would also appreciate it if all original tags are still attached and products are returned in their original packaging.
If you wish to return or exchange a standard stock item, please fill out the return form below within 14 days after receipt of the goods. After receipt of the information, any items that are legible for exchange or refund, need to be sent to Sportune bvba within a reasonable time (4-7 days) after the exchange or refund was approved by Sportune. In case of a refund, the total amount will be refunded within 30 days after receipt of the returned goods.
Please send your returns to:
We strongly recommend to use a trackable method or service to return your product. Liability for the return is with you until it has arrived in our warehouse.
The returned product must be sent back along with a copy of the confirmation e-mail from Sportune bvba, which holds a copy of the return request form.
If you are returning a product because it was the wrong size or it didn’t turn out the way you expected, it should be sent back unused and unwashed, in the same condition as it was when you received.
If the product is faulty, please describe the nature of the fault on your return form. The fault should not be the result of using the product in a way it was not intended.
Customized products cannot be returned / exchanged because they are hand made according to the configuration and specifications of the customer. Therefore, unfortunately, the return and refunding entitlements set out above do not apply.
Nevertheless, if any quality issue arises with a customizable product, we will repair or replace any customized product in the same way we would with a standard product.
Items that were bought in a sale, cannot be returned nor exchanged. Nevertheless, if any quality issue arises with a customizable product, we will repair or replace any customized product in the same way we would with a standard product.
For any questions concerning returns, please contact our customer service via live chat, mail to firstname.lastname@example.org or call us at +32 (0)15228340.