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Delivery Rates & Policies

Retrorouleur products are basically shipped worldwide. Standard products are sent as soon as the funds are received on our account. Customized products have a standard production lead time of 4-6 weeks.

If you are thrilled about our products and you cannot find a shipping solution for your country on our website, contact our soigneur and we’ll try to work something out.

We offer FREE worldwide delivery for all orders above €250. So if you have some friends, bundle your orders and save on delivery costs.

Benelux shipping

Over €250 – FREE – Bpost 1-2 working days
Under €250 – €8 – Bpost 1-2 working days

International shipping

Over €250 – FREE
EU – €15 – 1-5 working days
Rest of the World – €35 – 5-10 working days

Please note:

All items are shipped from our Belgian warehouse.
A confirmation email will be send out once your order has been dispatched.
If you didn’t receive the goods within 7 days after confirmation, something might have gone wrong with Bpost. Please contact us to find your parcel.

If an order is returned to Sportune because of an incorrect address or a failure to receive/pick-up the package, Sportune reserves the right to charge for the redelivery.

Delivery costs can be calculated online using our delivery cost calculator during check-out. The delivery cost is calculated based on the delivery address that the customer selected during the order / check-out process.

Delivery of full custom orders depends on the chosen options. Delivery terms for custom products are discussed and communicated during the personal design and development process.

Delivery dates are informative and are not binding. Check our General Terms and Conditions for more information.

Do I need to pay import duties / taxes?

That depends on the region you are living in. Within the European Economic Community and some other regions that have economic agreements with Europe, no import taxes are charged. The customer is responsible to pay for eventual import duties or taxes that apply according to his/her residential country.

Other Questions?

For any questions concerning shipping, please contact our customer service via live chat, mail to soigneur@retrorouleur.com or call us at +32 (0)15228340.